Privacy Policy



Trading name, primary address and contact details

Ottersburn Gallery and Picture Framing. 2a Nith Avenue Dumfries DG1 1EF Scotland

Name: Sean McKay. email address: Primary Telephone: 07798 882 731 Secondary Telephone: 01387 269156

Our Privacy Policy states the following;

Our full Cookie Policy can be found at

When you contact us, by email or through our website or directly, in person, through Ottersburn Gallery, at, 2a Nith Avenue Dumfries or through any other location such as art fairs where we are trading as Ottersburn Gallery and Picture Framing we collect information (otherwise known as data) from you when you make a request of us. This data is used for the fulfilment of your request.

These requests could be for but not limited to;

  • The purchase of good and services.
  • For inclusion in our mailing list
  • For booking your place on a workshop held at Ottersburn, or other location used by and for Ottersburn Gallery
  • For recording the sale of original art to maintain the artworks historic providence.

 We collect information from you in both physical and electronic ways.

By an electronic way data is collected by;

Our website; if;

  • You purchase a product or service from us using the website. We collect your name and address, and delivery address if this is different along with payment information such as your credit or debit card information.

How do we do this?

This information is gathered via a secure payment gateway. Critical data, card numbers, sort codes, three digit number sets, are collected kept separately by the secure payment processes. We receive your address and or delivery address to enable fulfilment and completion of your order or other request, i.e physical delivery of your order. This information may include your email address.

  • You subscribe to our mailing list which is used for sending out our quarterly newsletter. We might at other times send you mail if we have something that is very exciting to share with you or it is other news we feel a need to make you aware of.

How do we do this? 

This information is gathered when you use a subscribe button or opt in check box on our web site. You can opt out of us using this data by unsubscribing or contacting us with a request to delete your data from our mailing list.

Other information is gathered by our website via the use of Cookies.

As with most online services, our website uses cookies, first-party and third-party, for a number of similar purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

Third-party cookies used on our website are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements, where and when used, that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website. Personal data such as addresses and bank / payment card data is not collected.

How do we do this? 

As part of a websites construction cookies are included in the code. We never see them or know how to use them, but our website dose. The Cookie or Cookies are stored on the web browser you use, you can be deleted these cookies by deleting your browsing data in your browser.

What we do NOT do is;

Sell or give away your information to third parties. We do not use your information in any marketing activity other than our own and which you opted in for.

In a physical way data is collected by;

 By visiting us at 2a Nith Avenue or at art fairs where we trade as Ottersburn Gallery if:

  • If you purchase a product or service, including original art work, from us then we collect your name and address, and delivery address if this is different.

How do we do this? 

When you come into the gallery (including art fair gallery) and place an order for picture framing or purchase artwork we take down your address details onto our Job Worksheet or Art Sales Record sheet. this is done in hard copy form and/or on an Excel data sheet residing on a password protected computer.

We retain all relevant information to allow us to;

  1. Fulfil your order and allow us to deliver it, or to inform you of it’s readiness for collection.
  2. To record the sale of original art. This is to maintain proof of ownership.
  3. To keep a record of your framing orders for later reference. This is helpful for repeat orders, or for the use of same / similar materials required for your future orders.

What we do NOT do is;

We do not take payment details from you as in this instance payment is made over the counter with cash or credit card. Credit and debit car payments are taken electronically via a WorldPay terminal the like of which we are very commonly used in retail and I am sure you will be familiar with. No payment details are retained at any time. For more information on World Pays privacy Policy go to

How long do we retain information.

We retain your information for or until;

  • Until you request it is not retained, this must be done in writing by sending email to or by post to Ottersburn Gallery, 2a Nith Avenue, Dumfries DG1 1EF
  • By opting out of our online mailing list. This can be done by sending a request, to or by post to Ottersburn Gallery, 2a Nith Avenue, Dumfries DG1 1EF, or by unsubscribing by using the unsubscribe button included at the foot of our newsletter that you receive by email. In this instance MailChimp automatically deletes your information from our MailChimp database.
  • A transaction made online is complete an delivered. Payment information is automatically deleted from our proccesses.
  • We retain all names and address of purchases of original art, until requested otherwise for the purpose of maintaining historic providence or original artwork.
  • We retain records of your picture framing orders as it is often useful or specifically required for the making of repeat orders, using same materials.

What do we do with data that is retained in hard copy.

Data, on hardcopy is stored in a lockable filing cabinet. data stored on the gallery computer is password protected. The gallery is secured, locked and bared each time we are closed.

What we do NOT do is;

Sell or give away your information to third parties. We do not use your information in any marketing activity other than that which you opted in for.

How to contact us about or Privacy Policy, to request data deletion or make a complaint about how we are using your data.

If you have any queries or wish to complain or request retained information to be deleted then please follow the instructions below

Contact us by email; and use in your subject line; My GDPR and send me your request, query or instruction.

Or by post; to Ottersburn Gallery, 2a Nith Avenue Dumfries DG1 1EF